Refund and Return Policy
Last updated: [15/01/2026]
This Refund and Return Policy applies to all purchases made from Arts & Designs Heaven through https://designs.webvailers.co.ke
1. Digital Products Only
Arts & Designs Heaven sells digital products only. Once a digital product has been purchased and access or download has been provided, the sale is considered final.
Because digital products are delivered electronically and cannot be returned, we do not offer refunds or returns once the download link has been accessed or the file has been delivered.
2. Exceptions (Eligible Refunds)
Refunds may be considered only under the following circumstances:
The digital file is corrupted or defective and cannot be opened or used as described
You receive a wrong file that is different from what was purchased
A technical error on our Site results in duplicate payment for the same product
In such cases, we may:
Provide a corrected or replacement file, or
Issue a refund where appropriate
Refund requests must be submitted within 7 days of purchase.
3. Non-Refundable Situations
Refunds will not be issued for:
Change of mind after purchase
Incompatibility with your software or device
Failure to read the product description or requirements
Accidental purchases
Downloaded or accessed files that function as described
We encourage customers to carefully review product descriptions before completing a purchase.
4. How to Request a Refund
To request assistance or report a problem, please contact us with the following details:
Order number or proof of purchase
Product name
Description of the issue
Website: https://designs.webvailers.co.ke
Email: [mail@designs.webvailers.co.ke]
We aim to review and respond to all requests within a reasonable timeframe.
5. Payment Processing
Approved refunds, where applicable, will be processed through the original payment method used during checkout. Processing times may vary depending on the payment provider.
6. Policy Updates
We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page with an updated revision date.
7. Contact Us
If you have any questions regarding this Refund and Return Policy, please contact us through our website:
Arts & Designs Heaven
Website: https://designs.webvailers.co.ke